Booking Terms & Conditions
Introduction
The Register Club at Cheval The Edinburgh Grand is committed to keeping the information you provide to us in a secure manner. This Privacy and Data Protection Policy (“Privacy Policy”) is intended to inform you on how we gather, store and utilise your information. This Privacy Policy has been developed in accordance with the requirements established by the EU General Data Protection Regulation 2016/679 (“GDPR”) and is effective as of 4th May 2018.
This policy may change from time to time, and we will advise you of any material changes by email where we hold your email address.
Ways in which we collect your data
There are a number of ways that The Register Club collects data:
When you use our Website on any device to make a reservation, enquiry or request;
When you contact us by phone, email or WhatsApp to make a reservation, enquiry or request;
When you subscribe to our mailing list via our website;
When you engage with us on The Register Club and Cheval Collection social media channels;
When you sign up to participate in a competition we operate;
When you complete the standard enquiry form during the booking process;
When you log on to access the free Wi-Fi at The Register Club;
When you choose to engage with surveys about your experience at The Register Club;
When you download the Cheval App
When you visit The Register Club and your image is recorded by our CCTV system
How we use your data for your booking
The data you share with us will be used to facilitate your reservation and to ensure you have the best possible experience during your visit.
When you make a reservation with The Register Club, we record your contact details, as well as any information you choose to share with us, such as personal preferences and requests. This includes details relating to health matters, such as requirements for wheelchair access, or food allergies.
This information also enables us to contact you after you leave (in case you’ve forgotten something for example), to request any payments due to us that have not been previously settled, and to recognise you as a repeat customer if you return in the future.
This information is stored on our central system for a period of six years, or longer if you visit us again within that timeframe.
Your privacy on our Website
Please refer to our Website terms and conditions for the full privacy policy as it relates to the use of our Website.
Cookies
Our website employs cookies, or small files of letters and numbers stored in the memory of your computer or mobile device. These are used to facilitate users’ browsing experience and allow us to tailor the information displayed so it is as relevant as possible. A notice will display the first time you visit our website advising you of our cookie policy and inviting you to accept or reject their use. There are several types of cookies:
- Essential: cookies that are a basic requirement to allow our website to load properly; without these the website and booking engine cannot function.
- Functional: cookies that are not essential but make for a better user experience when navigating our site.
- Optional: cookies that do not impact our site’s performance, but allow us to collect statistics on where our traffic is coming from and to display offers and content we think might be of interest to you. These can also be used to show you online ads on 3rd party sites following your visit to our site.
More detailed information about cookies, their use, and how to modify your settings to remove them can be found on the UK’s Information Commissioner’s Office: https://ico.org.uk/global/cookies
How we use your data for marketing
If you choose to opt in to our marketing database, we will contact you via email or via push notifications (within our App) with news, updates and special offers we believe will be of interest to you. We will only add you to our marketing database with your express consent.
You can automatically unsubscribe from our mailing list at any time by clicking on the ‘unsubscribe’ link found at the bottom of every email we send. You can also turn off App notifications in the settings area of your mobile device, or simply delete the App.
Keeping your data secure
The information you have provided to us will solely be used for the purposes outlined above, will be stored securely, and will never be shared with third parties unless this is required in order to perform a service you have requested (for example, the provision of floral arrangements for a private event). At no time will your information be shared with any third party for their own marketing purposes.
Your rights
You may at any time request details of your personal information we have on file by sending an email to Data.Controller@chevalgroup.com. You can also contact us by calling +44(0)20 7341 7052.
You also have the right to request that your data be deleted from our systems using the same contact details listed above.
Before acting on such a request we will take reasonable steps to verify your identity to prevent anyone from requesting action that you have not authorised.